Acceptable Use Policy

This Policy applies to all Customer Content, all AI assistant interactions, and all other conduct on the Services. Each Supplier is responsible for ensuring that its Customer Content and its personnel comply with this Policy, and each Learner is responsible for its own conduct.

You must not upload, transmit, publish, link to, or otherwise make available through the Services any content that:

1. is unlawful, defamatory, threatening, harassing, obscene, sexually explicit, or that would constitute a harmful digital communication under the Harmful Digital Communications Act 2015;
2. discriminates against, or incites hatred or violence against, any person or group on the basis of a prohibited ground under the Human Rights Act 1993;
3. contains malware, viruses, ransomware, worms, time bombs, Trojan horses, or any other malicious code;
4. is designed to phish, harvest credentials, or otherwise deceive a User as to the origin or purpose of the content;
5. encourages or enables criminal activity, fraud, or the evasion of taxes or regulatory obligations; or
6. is the personal information of another individual where the User does not have authority to disclose that information.

The Services are intended for tourism-industry training. You must not use the Services to promote, market, or advertise products or activities for which a licence is required and not held, or which are subject to category-specific marketing restrictions under New Zealand law. By way of example and without limitation, this includes:

1. gambling and gaming services regulated by the Gambling Act 2003;
2. the supply of alcohol regulated by the Sale and Supply of Alcohol Act 2012;
3. the supply of psychoactive substances regulated by the Psychoactive Substances Act 2013;
4. tobacco and vaping products regulated by the Smokefree Environments and Regulated Products Act 1990;
5. financial products and services regulated by the Financial Markets Conduct Act 2013;
6. therapeutic or health-related claims regulated by the Medicines Act 1981 or the Therapeutic Products Act 2023.

Where a Supplier's lawful operations include any of the foregoing categories (for example, a hotel operator with a licensed bar), the Supplier must scope its Customer Content to general operational training and may not use the Services for promotional purposes within those categories.

You must not make any representation in Customer Content that is, or is likely to be, misleading or deceptive within the meaning of section 9 of the Fair Trading Act 1986. In particular, you must not make:

1. unsubstantiated claims about price, availability, scarcity, characteristics, suitability, performance, quality, or safety of a product;
2. environmental or sustainability claims that are not supported by reasonable evidence at the time the claim is made;
3. claims of endorsement, sponsorship, or approval that have not been given by the named party; or
4. claims about the conditions, restrictions, or refund terms applicable to a product that conflict with the terms actually offered to the consumer.

You must not upload Customer Content that infringes any third party's copyright, trademark, registered design, or other intellectual property right, including:

1. images, photographs, or video footage that you do not own and for which you do not have a licence;
2. music, sound effects, or scripts that are subject to third-party copyright;
3. logos, brand names, or distinctive marks of third parties (including those of competitors or partner operators) without express written permission;
4. content extracted from publications protected by copyright, beyond what is permitted as fair dealing under the Copyright Act 1994.

Voice cloning may only be used where the Supplier holds the prior informed written consent of the Voice Donor, as described in section 7 of the Terms of Service. In addition, the Supplier:

1. must keep the original consent document (or a digital equivalent) for the duration of the use of the cloned voice and for not less than seven (7) years thereafter;
2. must not use a cloned voice to imitate any individual other than the Voice Donor or to attribute statements to any individual that they did not authorise;
3. must not use a cloned voice in any manner that would constitute a deceptive representation under the Fair Trading Act 1986; and
4. must comply with any reasonable instruction from Libretour to remove or substitute audio generated from a cloned voice where a credible consent dispute has been raised.

You must not use the in-platform AI assistant to:

1. attempt to extract verbatim copies of supplier-private content beyond what the assistant is configured to disclose;
2. generate content that would otherwise breach this Policy if uploaded directly;
3. circumvent learning, quiz, or chapter gating mechanisms intended to establish the Learner's competence;
4. generate political, religious, or partisan campaigning content unrelated to the tourism training purpose of the Services; or
5. conduct automated bulk querying with the intent of harvesting model responses for re-publication, model training, or competitive analysis.

You must not, and must not attempt to:

1. share, sell, or transfer your account credentials, or maintain multiple accounts to circumvent quotas;
2. scrape, crawl, harvest, or index the Services through automated means outside of a published API;
3. probe, scan, or test the vulnerability of the Services without express written authorisation from Libretour, except as part of a published responsible-disclosure programme;
4. interfere with, overload, or impair the operation of the Services or any other User's use of them;
5. reverse-engineer, decompile, or attempt to extract the source code of any part of the Services, except to the extent expressly permitted by law; or
6. introduce content into the Services that is designed to manipulate or destabilise our AI systems (including via prompt-injection techniques).

If you become aware of any conduct or content that you believe breaches this Policy, please report it to abuse@libretour.com. Reports should include the URL or in-platform location of the content, a description of the alleged breach, and the reporter's contact details. We will acknowledge each report within five (5) Working Days.

Where Libretour reasonably believes that a User has breached this Policy, Libretour may, in its discretion and proportionate to the seriousness of the breach:

1. issue a written warning;
2. remove or disable access to the offending content;
3. suspend the User's account for a period not exceeding sixty (60) days;
4. terminate the User's account and Subscription in accordance with the Terms of Service;
5. retain logs and metadata for the purpose of investigation or to assist law enforcement; or
6. refer the matter to the New Zealand Police, the Office of the Privacy Commissioner, or any other competent regulator.